Returns Policy

Returns

We are sure you will be very happy with the products you purchase from Fastrider Ltd. However, you have the right to cancel within seven days of receipt of the goods. You will receive a refund if you follow the guidelines below.

Fastrider Ltd will be happy to guide you through the returns process. Please phone 07905 781072 or e-mail info@fastrider.co.uk

Returns Guidelines:

The goods must be returned within 7 days from the day they are received/signed for.

Goods that are unsuitable, ordered by mistake or size errors must be returned at your cost in their original condition along with all packaging intact & paperwork intact and in a re-sellable condition, in these cases postage costs will not be refunded. If returning goods within the 7 day policy, you are under a duty to keep them in your possession and to take reasonable care of them until they are returned.

You should retain proof of postage until we inform you that the returned items have been received safely by us. We will not take responsibility for lost mail unless a signature has been attained for the item at Fastrider Cycles.

Damaged Goods

If your goods are damaged in transit, we need to be notified of the damages within 24 hours of delivery to set up a claim with our courier company.

Items that are damaged or delivered in error are subject to the same basic conditions & expectations, however, should any claim for the above be valid, we will promptly refund any postage costs.

Please ensure you send a legible cover note including your receipt & contact details with all returns. This will provide clarity on the reason for return of the item & speed up the returns process.

Fastrider Ltd, 13 Lainshaw Street, Stewarton, KA3 5BY